Discuss the questions with your teacher

1. Where do you live?

2. What’s your favourite food?

3. Do you have any hobby? What do you prefer to do in your free time?

4. What’s your job?

5. Why are you learning English?


Answer the questions

Imagine that we are in the future and you have finished your Skyeng course. What can you do now? How do you use your English skills?


General English Elementary teaches the basic grammar and communication skills in popular everyday topics. The course has lessons with homework for each, including revision checks and the final exam at the end of the course.

At the end of the course you will

🔹discuss hobbies and interests with other people;
🔹learn to navigate social situations;
🔹be able to read simple texts, such as international websites instructions;
🔹be able to watch simple cartoons in English;
🔹start watching English films with subtitles.

How much time per week are you ready to dedicate to studying English?


Silicon Valley is an area in the southern part of California, where a lot of technology-focused institutions are located. It is home to many start-up companies, most famous of which are Google, Apple and Facebook.


Read the introduction and discuss the question with your teacher

Pavel, a Russian IT specialist, has recently come to Silicon Valley. He wanted to send his new girlfriend some flowers, but there is a problem…

Read the dialogue. What problem did Pavel have?

Pavel | Support

S: Hello, Pavel. My name is Sarah, what can I do for you today?

P: Excuse me, I’ve got a bit of a problem. Could you help me?

S: Of course! What seems to be the problem?

P: I think there’s something wrong with my order. I ordered flowers for my girlfriend, but you sent me this!!!


S: Let’s check your order, ok? 🙂 Could you tell me your order number, please?

P: Sure, it’s 5SF8KJW

S: Just a moment, I’m checking it right now.

S: We are sorry, but there is no mistake. You ordered a bucket of yellow tulips.

P: But this isn’t what I asked for!!! Could I get a refund?

S: I think I understand what is wrong. Did you want to order a «bouquet» of yellow tulips? Instead, you ordered a «bucket» and that is what we sent you.

P: Oh, really? I’m so sorry, I’ll try not to make that mistake again 🙁 Would you mind sending me a bouquet of tulips from your magazine?

S: From our what???

Answer the questions with your teacher

1. What was Pavel’s mistake?

2. What is the Russian for «bucket»?

3. What is the Russian for «magazine»?

4. What phrases do we use to talk about a problem?

Match the words to their translations

silicon — кремниевый;

Silicon Valley — Кремниевая долина (НЕ силиконовая)


Match the phrases to their purpose

Tick the phrases according to the right category


What would you say in these situations

1. The shower in your hotel room is broken.

2. The waiter brought you soup, but you ordered salad.

3. You gave the taxi driver the wrong address.

4. You want more towels for your hotel room.


You are the manager of a hotel. Respond to your customer complaints and requests.
You are having dinner in a restaurant.

Useful language

  • I’m afraid I’ve got a complaint.
  • I’m sorry, but I’ve got a problem.
  • I think there’s something wrong with…
  • Could you help me?
  • Could you ask someone to fix it?
  • Could I speak to the manager, please?
  • Would you mind fixing it, please?
  • I’m sorry, this will never happen again.
  • I’m afraid there isn’t much we can do about it.
  • I’m sorry, we’ll try to not make that mistake again.
  • We are sorry, but there is no mistake.

Talk about your impressions of the lesson


1. Was the lesson difficult? Was it easy?

2. Do you find the lesson useful? What have you learned today?

3. What would you like to change or improve?

Next lesson, we will:

🔹Use the verb «to be» in the positive form correctly;
🔹Learn how to greet people and say good-bye;
🔹Count from 1 to 20 and name days of the week easily.


Complete the sentences with the given words


Match the halves of the sentences.


Read the dialogue and choose a problem for each situation

Waiter Mark Amy

A: I’ll take salad and a steak, please.

M: And I’ll have soup and chicken curry.

W: Great choice! Your food will be served in 10 minutes.

Waiter Mark Amy

M: Excuse me. We ordered our food 40 minutes ago. Could you tell us when it will be ready?

W: Sorry, sir. I’ll talk to the cook right now.

Waiter Mark Amy

A: Excuse me… I think there’s a mistake. This isn’t what I have ordered.

W: Oh, I am so sorry. I’ll bring your food immediately.

Waiter Mark Amy

M: Excuse me… Could I have another spoon? This one is not clean.

W: Of course! I’m so sorry… Here you are.

Waiter Mark Amy

A: Excuse me, my salad is too salty and his soup is too cold.

W: I apologise. I will take this to the kitchen and replace it.

Waiter Mark Amy

M: I’m sorry, there is something wrong with our bill. There is something in our bill that we didn’t order.

W: Again, I apologise. I will get you the right one.

Урок Homework Курс
  • Nice to meet you
  • English Learning
  • Your course
  • The mistake
  • Complaints
  • Speak right
  • Role-play
  • Lesson results
  • Missing pieces
  • Half and half
  • In a restaurant
  1. 1. Demo | Junior lessons|Hogwarts mystery|Pre-Intermediate
  2. 2. Kids <8|Christmas time (Pre-Intermediate)
  3. 3. Kids <8|Harry Potter Year 1 (Elementary)
  4. 4. Kids <8|Lesson|How the Grinch Stole Christmas (Elementary)
  6. 6. Kids <8|Special Birthday (Primary)
  7. 7. Kids <8|Welcome to Santa! (Elementary)
  8. 8. Kids <8|No more stress! (Beginner)
  9. 9. Welcome| Junior lessons | 1. What music says about me (Intermediate&Upper-Intermediate)
  10. 10. Welcome| Junior lessons | 2. My ideal menu (Pre-Intermediate)
  11. 11. Welcome| Junior lessons | 3. Let's make a cartoon (Pre-Intermediate)
  12. 12. Welcome| Junior lessons | 4. Young inventors (Pre-Intermediate)
  13. 13. Adult|Welcome|Beginner
  14. 14. Adult|Welcome|Elementary|English Murder
  15. 15. Adult|Welcome|Elementary
  16. 16. Adult|Welcome|Hotel problems|Pre-Intermediate
  17. 17. Adult|Welcome|North Korean resort|Pre-Intermediate
  18. 18. Adult|Welcome|SpaceX rocket launch|Pre-Intermediate
  19. 19. Adult|Welcome|Shopping|Pre-Intermediate
  20. 20. Aloha Lessons|Rescue Jack Sparrow!|Pre-Intermediate
  21. 21. Adult|Welcome|Start-up success stories|Intermediate
  22. 22. Adult|Welcome|Small talk|Intermediate
  23. 23. Adult|Welcome|Travelling|Intermediate
  24. 24. Adult|Welcome|Banksy shakes up the art world|Intermediate
  25. 25. Adult|Welcome|Procrastination advice from Japan|Intermediate
  26. 26. Aloha Lessons|Stephen Hawking|Upper-Intermediate
  27. 27. Adult|Welcome|Avengers: Endgame|Upper-Intermediate
  28. 28. Adult|Welcome|Who wants to be a millionaire: Slang|Upper-Intermediate
  29. 29. Adult|Welcome|Procrastination advice from Japan|Advanced
  30. 30. Adult|Welcome|SpaceX rocket launch|Advanced
  31. 31. Adult|Welcome|Advanced