Business|Adults|Intermediate|3. Case study: Recruiting
Choose the right section the phrases correspond to
Role-play the phone calls. Use the Useful language
- Could I speak to Carmela Cantani, please?
- Is this the sales/finance/marketing department?
- I’m calling about …
- Could you transfer me to the IT department, please?
- Could you tell him/her that I called?
- Could you ask him/her to call me back?
- Can I leave a message, please?
- Who’s calling, please?
- Could you tell me what it’s about?
- Yes, this is Erika Mueller from KMV.
- I’ll put you through.
- Can you hold?
- He seems to be with someone right now. Can I get him to call you?
- I’m afraid there’s no answer. Can I take a message?
- I’m sorry, there’s no answer. I can transfer you to his/her voice mail.
1. You work at Lochlin plc. You receive a call for your colleague, Jamie Vincent. Jamie is not in the office at the moment. Take the caller’s details and say that Jamie will call them back.
2. You are Jamie Vincent. Telephone the person who called about the job advertisement. Offer to send an application form. The closing date for applications is in two weeks’ time.
1. You want to attend the computer training course which you saw in the advertisement above. Call and ask for Alex Frantzen.
2. Some time later, Alex Frantzen calls you back. You want to know more about the course and when the next one starts. Also ask when you need to register for the course.
Read the information about YouJuice
An international drinks company needs a dynamic new director to build its Latin American sales.
YouJuice Inc., based in Monterrey, Mexico, sells ready-to-drink juices all over the world.
It was originally a Mexican company, but it is now owned by a large US corporation. YouJuice is currently looking for a Sales and Marketing Director for its sales facilities in Brazil, Argentina and Colombia.
Recently, sales results have been poor. Overall, sales revenue was 35% below target. The reasons are:
Sales staff are not highly motivated, and staff turnover is high.
The Sales Managers say that the low sales are due to strong competition in this segment of the market.
The previous director had no clear strategy for developing sales.
Not enough market research has been done, and the customer database does not produce reliable results.
A new appointment
There are three candidates for the position of Sales and Marketing Director. They all work for YouJuice in either Mexico or one of the foreign subsidiaries. The new director will be based in Sao Paulo, Brazil. Here is an extract from the job description for the position.
|The successful candidate will be responsible for:||
|The successful candidate will be:||
|He / She will have:||
The position will involve frequent travel in the three countries.
Complete the forms
Read the essential information about each candidate
Listen to the interview extracts. Enumerate the strengths and weaknesses of each candidate. Who is the best candidate for the position? Why?
Watch the case study commentary. Do you agree with the expert’s opinion? Why? / Why not?
Complete Antonia’s CV with the headings
Which heading in the CV would you put each of these items under?
1. 7001: IELTS Certificate (Academic) — Overall Band 8. —
Study the «Wordlist» and do the task below
|1. Dear Sir or Madam||6. Please let me know if there are any other details you need.|
|2. With reference to your advertisement in…||7. I enclose a copy of my CV.|
|3. I would like to apply for the position of…||8. A full CV is attached.|
|4. I feel I am well qualified for the position as / because…||9. I look forward to hearing from you.|
|5. I would be happy to give you more details and can be contacted at any time||10. Yours faithfully.|
Read this formal letter and correct one mistake in each line. Write the correct lines in the gaps
Read the text and choose the correct answer
Listen and complete these phrases. Practise saying the sentences
Listen to the extracts from phone conversations and write down the words that are spelt out
Phone numbers are pronounced in groups.
The digits are said separately. At the end of each group, your voice goes up, except for the last group, when your voice goes down to signal that it is the end of the number.
If you can’t understand the audio after the second listening, you can open its tapescript by this 🔗link and listen to it once more.
Listen to these examples
|International code||Country code||Area code||Subscriber`s number|
|00||Brazil: 55||San Paolo: 11||2466 5984|
|00||Turkey: 90||Istanbul: 212||613 3367|
Now listen to the extracts and write down the phone numbers
Read the task and prepare your 2-minute speech on the topic «Career»
Cover the points:
1. What are your career goals?
2. Why may people need a career break?
3. When is it better to look for a new job?
4. How can social-networking sites make or break your career?
5. Is it difficult to climb a career ladder in your sphere? Why?
Allow your browser the access to the microphone, press the button «Record» and record the speech you have prepared
- Making and receiving calls
- Profiles of the candidates
- Expert’s commentary
- Curriculum vitae
- Applying for a job
- Your thoughts about career
- 1. Business|Adults|Intermediate|1. Career moves
- 2. Business|Adults|Intermediate|2. Changing jobs
- 3. Business|Adults|Intermediate|3. Case study: Recruiting
- 4. Business|Adults|Intermediate|4. Describing companies
- 5. Business|Adults|Intermediate|5. Making sales
- 6. Business|Adults|Intermediate|6. Sales skills
- 7. Business|Adults|Intermediate|7. Partnership
- 8. Business|Adults|Intermediate|8. Working across the cultures. Revision
- 9. Business|Adults|Intermediate|9. New ideas
- 10. Business|Adults|Intermediate|10. Successful meetings
- 11. Business|Adults|Intermediate|11. Stress in the workplace
- 12. Business|Adults|Intermediate|12. Business owners feeling stress
- 13. Business|Adults|Intermediate|13. Participating in discussion
- 14. Business|Adults|Intermediate|14. Eating and drinking
- 15. Business|Adults|Intermediate|15. Corporate entertainment
- 16. Business|Adults|Intermediate|16. Organising a conference
- 17. Business|Adults|Intermediate|17. Doing business internationally
- 18. Business|Adults|Intermediate|18. New business
- 19. Business|Adults|Intermediate|19. Business ideas
- 20. Business|Adults|Intermediate|20. Suitable location
- 21. Business|Adults|Advanced|1. Good communicators
- 22. Business|Adults|Advanced|10. Working across cultures
- 23. Business|Adults|Advanced|11. What makes people successful
- 24. Business|Adults|Advanced|12. The greatest achievements
- 25. Business|Adults|Advanced|13. A sponsorship deal
- 26. Business|Adults|Advanced|14. Job motivation
- 27. Business|Adults|Advanced|15. Job satisfaction
- 28. Business|Adults|Advanced|16. Relationships at work
- 29. Business|Adults|Advanced|17. Taking risks
- 30. Business|Adults|Advanced|4. Marketing and partnerships
- 31. Business|Adults|Advanced|18. Insuring trade risk
- 32. Business|Adults|Advanced|19. Evaluating risks
- 33. Business|Adults|Advanced|2. E-mail: for and against
- 34. Business|Adults|Advanced|20. Working across cultures 2
- 35. Business|Adults|Advanced|3. The price of success
- 36. Business|Adults|Advanced|6. Going global
- 37. Business|Adults|Advanced|5. Marketing internationally
- 38. Business|Adults|Advanced|7. Describing relations
- 39. Business|Adults|Advanced|8. How East is meeting West
- 40. Business|Adults|Advanced|9. Building customer loyalty
- 41. Business|Adults|Upper-Intermediate|1. Brand management
- 42. Business|Adults|Upper-Intermediate|10. Case study 4: Relocation
- 43. Business|Adults|Upper-Intermediate|11. Cultural differences
- 44. Business|Adults|Upper-Intermediate|12. Case study 5
- 45. Business|Adults|Upper-Intermediate|13. Employing the right people
- 46. Business|Adults|Upper-Intermediate|14. Case study 6: Fast fitness
- 47. Business|Adults|Upper-Intermediate|15. Revision 2
- 48. Business|Adults|Upper-Intermediate|16. Free trade
- 49. Business|Adults|Upper-Intermediate|17. Training for Negotiating
- 50. Business|Adults|Upper-Intermediate|18. Right or Wrong?
- 51. Business|Adults|Upper-Intermediate|19. Ethics and Companies
- 52. Business|Adults|Upper-Intermediate|2. Building luxury brands
- 53. Business|Adults|Upper-Intermediate|20. Revision 3
- 54. Business|Adults|Upper-Intermediate|4. What business travellers want
- 55. Business|Adults|Upper-Intermediate|3. Case study 1: Hudson Inc.
- 56. Business|Adults|Upper-Intermediate|5. Case study 2: Solving problems
- 57. Business|Adults|Upper-Intermediate|9. Company structure
- 58. GE|Adults|Upper-Int|20. Business and advertising
- 59. Business|Adults|Upper-Intermediate|6. Helping companies to change
- 60. Business|Adults|Upper-Intermediate|7. Case study 3: Acquisition
- 61. Business|Adults|Upper-Intermediate|8. Revision 1: Polite "No"
- 62. IELTS|Adults|Advanced|Unit 3|2. Time for a change. Business and marketing