Business|Adults|Intermediate|8. Working across the cultures. Revision
Answer the questions
1. What excuses do people make when they say «no»?
2. Have you ever had to say «no», but been embarrassed?
3. Have you ever said «yes» to a request, but later wished you had said «no»?
4. When is it rude to say «no» in your country?
Listen to the first part of a short talk by a cross-cultural communications expert. Complete these five tips for saying «no» politely
Listen to the second part of the talk, which looks at saying «no» in different countries. Decide whether these statements are True or False. Be ready to explain why the False ones are incorrect
Match the invitations and requests to the responses
Listen and repeat the phrases
Role play these situations
Remember the recommendations for polite refusals:
- Pay attention
- Offer alternatives
- Show sympathy
- Be clear
- Avoid long reasons and excuses
You are at the restaurant. You do not drink alcohol. Say «no» politely.
You are at work. Your colleague asks you for help. You are very busy, and this is not your job. Suggest your colleague asks Freya to help.
You are a client of a company. Their investment director is calling you. You cannot attend this event because you have already accepted another invitation. But you want to maintain a good relationship and you would like to attend another event in the future.
You’re visiting some of your business contacts where they offer you lamb, but you hate this kind of meat. Say «no» politely. Say you are happy with just rice and vegetables.
Your colleague asks you for help. You are very busy. You have to prepare for a meeting with your boss in an hour.
You are in a country where it is common to go out to eat late at night. Your business contact invites you for a meal. You are very tired and need to prepare for an important meeting tomorrow.
Choose the best word to complete each sentence
Complete each conversation with can, could or would. Use each word once in each conversation
Match the halves of the expressions
Match the halves of the expressions
Complete the text below with the words
Mark the odd word/phrase in each group
Read these tennis-court rules, then tick the right sentence in each pair below
Before you start
These exercises can be done as a test to estimate how well you have learnt the material from the previous lessons, or as a revision.
If you are planning to do it as a test, please, sum up the correct answers on a piece of paper.
Listen to a short speech by Henry Becker, CEO of Hendix Corporation. Choose the best word or phrase to complete the sentences
Complete the text with the words from the box
Choose the correct word to complete each sentence
- Cross-cultural communication
- Invitations and responses
- Say «no» politely
- Revision «Careers»
- «On the phone» phrases
- Revision «Companies»
- Revision «Selling»
- Check your listening skills
- Check your vocabulary
- 1. Business|Adults|Intermediate|1. Career moves
- 2. Business|Adults|Intermediate|2. Changing jobs
- 3. Business|Adults|Intermediate|3. Case study: Recruiting
- 4. Business|Adults|Intermediate|4. Describing companies
- 5. Business|Adults|Intermediate|5. Making sales
- 6. Business|Adults|Intermediate|6. Sales skills
- 7. Business|Adults|Intermediate|7. Partnership
- 8. Business|Adults|Intermediate|8. Working across the cultures. Revision
- 9. Business|Adults|Intermediate|9. New ideas
- 10. Business|Adults|Intermediate|10. Successful meetings
- 11. Business|Adults|Intermediate|11. Stress in the workplace
- 12. Business|Adults|Intermediate|12. Business owners feeling stress
- 13. Business|Adults|Intermediate|13. Participating in discussion
- 14. Business|Adults|Intermediate|14. Eating and drinking
- 15. Business|Adults|Intermediate|15. Corporate entertainment
- 16. Business|Adults|Intermediate|16. Organising a conference
- 17. Business|Adults|Intermediate|17. Doing business internationally
- 18. Business|Adults|Intermediate|18. New business
- 19. Business|Adults|Intermediate|19. Business ideas
- 20. Business|Adults|Intermediate|20. Suitable location
- 21. Business|Adults|Advanced|1. Good communicators
- 22. Business|Adults|Advanced|10. Working across cultures
- 23. Business|Adults|Advanced|11. What makes people successful
- 24. Business|Adults|Advanced|12. The greatest achievements
- 25. Business|Adults|Advanced|13. A sponsorship deal
- 26. Business|Adults|Advanced|14. Job motivation
- 27. Business|Adults|Advanced|15. Job satisfaction
- 28. Business|Adults|Advanced|16. Relationships at work
- 29. Business|Adults|Advanced|17. Taking risks
- 30. Business|Adults|Advanced|4. Marketing and partnerships
- 31. Business|Adults|Advanced|18. Insuring trade risk
- 32. Business|Adults|Advanced|19. Evaluating risks
- 33. Business|Adults|Advanced|2. E-mail: for and against
- 34. Business|Adults|Advanced|20. Working across cultures 2
- 35. Business|Adults|Advanced|3. The price of success
- 36. Business|Adults|Advanced|6. Going global
- 37. Business|Adults|Advanced|5. Marketing internationally
- 38. Business|Adults|Advanced|7. Describing relations
- 39. Business|Adults|Advanced|8. How East is meeting West
- 40. Business|Adults|Advanced|9. Building customer loyalty
- 41. Business|Adults|Upper-Intermediate|1. Brand management
- 42. Business|Adults|Upper-Intermediate|10. Case study 4: Relocation
- 43. Business|Adults|Upper-Intermediate|11. Cultural differences
- 44. Business|Adults|Upper-Intermediate|12. Case study 5
- 45. Business|Adults|Upper-Intermediate|13. Employing the right people
- 46. Business|Adults|Upper-Intermediate|14. Case study 6: Fast fitness
- 47. Business|Adults|Upper-Intermediate|15. Revision 2
- 48. Business|Adults|Upper-Intermediate|16. Free trade
- 49. Business|Adults|Upper-Intermediate|17. Training for Negotiating
- 50. Business|Adults|Upper-Intermediate|18. Right or Wrong?
- 51. Business|Adults|Upper-Intermediate|19. Ethics and Companies
- 52. Business|Adults|Upper-Intermediate|2. Building luxury brands
- 53. Business|Adults|Upper-Intermediate|20. Revision 3
- 54. Business|Adults|Upper-Intermediate|4. What business travellers want
- 55. Business|Adults|Upper-Intermediate|3. Case study 1: Hudson Inc.
- 56. Business|Adults|Upper-Intermediate|5. Case study 2: Solving problems
- 57. Business|Adults|Upper-Intermediate|9. Company structure
- 58. GE|Adults|Upper-Int|20. Business and advertising
- 59. Business|Adults|Upper-Intermediate|6. Helping companies to change
- 60. Business|Adults|Upper-Intermediate|7. Case study 3: Acquisition
- 61. Business|Adults|Upper-Intermediate|8. Revision 1: Polite "No"
- 62. IELTS|Adults|Advanced|Unit 3|2. Time for a change. Business and marketing