Business|Adults|Pre-Int|19. Making an appointment

Read the quotation and say whether you can relate to it

«I once missed an appointment because… Well, I left my house, I locked the door. And then I thought, like anybody else, ‘I don’t think I locked the door.’ I just kept on going back to the door. And I couldn’t stop myself from checking and checking…»

— Howie Mandel, a Canadian comedian, actor and television host

Answer the questions

1. In which situations does a person need an excuse not to attend an appointment?

2. Are you good at planning and scheduling?

3. Which of the following methods is the best to help you arrange and remember the dates and times of appointments? Why?

Useful language

Describing accessories

  • It’s more stylish.
  • It’s complicated to use.
  • It’s old fashioned.
  • You can use it for so much.
  • It’s very compact and easy to carry.

Read the situation

Mr Gavino represents a food service equipment manufacturer called Cibos from Hong Kong. He has arranged to visit his Australian distributor, a company called Interexpress. A programme of business events and entertainment has been arranged for his visit.

Now answer the following questions

1. What kind of arrangements should Mr Gavino make before the trip?

2. Whose job is it to help with arranging a trip?

3. What problems can arise when travelling from the port of departure to the destination point?

Read the exam tips


Exam tip

Listening Part 3

Listening is a skill that requires the constant application of certain principles until they become habitual.

Learn to recognise that the speaker is making an important point by:

giving examples;
increasing volume or changing pitch of voice;
using direct statements (this is very important) or signal words (significant, most, very, etc.)

This part tests the candidate’s ability to listen for specific information. Each correct answer in Part 3 receives 1 mark.

On the question paper there is a set of notes or a form with gaps. There are seven gaps to fill in and the answers may be one or two words. On occasion, the key to one of the gaps may be a date.

Choose the correct answer about Listening Part 3

Read how Mr Gavino’s situation proceeded. Then listen to the message and complete Jeannette’s notes


The evening before Mr Gavino’s arrival, Jeannette Smith, PA to Paul Price at Interexpress, receives a message on her voicemail.


Hi Jeannette, it’s Paul. Er, sorry about the late call. I’ve just received a fax from Mr Gavino. Apparently there have been delays to his journey and he’s missed his connecting flight from Singapore. So he’s not arriving tomorrow after all, he’s arriving on the 14th at 6.20 am. He’s given me the flight number, it’s, er, SQ 341. Could you please let the hotel know and could you also book a taxi for him for the 14th? We’re going to have to change the programme a bit now. Um, I’ve already left a message for Jason, so are you still meeting him tomorrow morning? Maybe you could use some of that time to revise the programme. Oh and, er, could you please ring the restaurant as well, cancel the booking for tomorrow and rebook for the day after? Same time, 7.30, OK?

Nothing goes smoothly, does it? OK, I’ll see you tomorrow morning. Er, call me at home if there are any problems. Bye.

Listen to Paul’s three phrases again and complete the sentences to show how he talks about future arrangements

Now complete the grammar rule and answer the questions

1. At least how many people should know about the plan so that we can call it an arrangement?

2. What should people write down as a reminder of a future arrangement or appointment?

3. Which words in a sentence help us to understand that we talk about future arrangements?

Study Mr Gavino’s revised programme

Date Arrangements
Tuesday, 14th
  • 6.20 am: arrive Melbourne
  • 11.30 am: Mr Gavino demonstrates new products/equipment
  • 7.30 pm: dinner at ‘White Carnation’ restaurant
Wednesday, 15th
  • 9.00 am: Chauffeured sightseeing tour
  • 2.00 pm: meeting with reps from Park Hotels
  • 7.30 pm: dinner at Park Hotel, Melbourne
Thursday, 16th
  • 10.00 am: presentation of new products to restaurant reps
  • 2.30 pm: visit to «Quality Catering» to present new equipment
  • Evening free
Friday, 17th
  • 7.30 am: Hotel transfer to the airport
  • 10.20 am: return flight to Hong Kong

Complete the following sentences about Mr Gavino’s programme which will take place in a few days

Use the correct verb from the box in the Present Continuous.


Read the following situation and role-play it with your teacher

You are on a visit to Poland. Your company is thinking about opening a new office in Krakow. Look at your ‘to do’ list. Phone your boss in the UK (your teacher) to give an update on your progress. Your boss starts conversation by answering your phone call.

Poland visit – to do list
1. Meet local property consultant Friday evening Done in the morning, yay!
2. Look at possible locations for office Friday afternoon: Seen one.

Second location – Sunday after a lunch break.

3. Plan budget for new office Any time during a business trip?

Done, but problems here. Budget is too small.

4. Meet local recruitment consultant Any time during a business trip?

Difficult to find local recruitment experts. Have a phone # to try calling tomorrow.

Write report on Polish economic situation Friday? Sunday.

No time to research!

Teacher’s role

Your R&D manager is in Poland, exploring Krakow as a city to open a new office in. It’s Friday afternoon and you have not heard from your manager. Just as you were thinking to call him, you have an incoming call. Answer the ring and start a conversation asking the following questions on the current affairs.

– Hello, (name). How are things?

  1. Are you meeting a property consultant this evening? … No? Good job!
  2. Are you still considering to look at possible locations for an office after having lunch?
  3. Are you going to plan budget tonight?
  4. Are you meeting a local recruitment consultant any time soon?
  5. Are you writing a report on the economic situation in Poland tonight as planned?

You finish the conversation:

Well, (name), keep me updated on the progress, OK?

Listen to a customer phoning a supplier about a delivery and complete the information below

— JPH printing. How can I help you?
— Hello. This is Houghton Consulting here. H-O-U-G-H-T-O-N. I’m calling about an order for some business cards. I’d like to know when we can expect them.
— Could I have the order number please, madam?
— Yes. it’s 762/29B.
— One moment, please. I’ll just check. Right, here it is. 762/29B, you said?
— Yes, that’s right. The delivery date was Monday the 26th of February, but the business cards didn’t arrive then.
— Yes. there’s a note on the order. I’m afraid there’s been a problem with the quantity you ordered. We’re going to deliver the cards next Thursday morning instead. That’s the 8th of March.
— Oh no, that’s too late. We’re attending the company conference in Toronto on the 5th of March and we need the business cards to take with us.
— So, when is the latest we can deliver the cards?
— On Friday the 2nd of March at the latest.
— OK. I’ll speak to the manager and see if we can change the delivery date. As soon as I’ve spoken to him, I’ll call you back. OK?
— Yes, thank you. I’ll expect your call very soon then. Thanks.

Look through Larry’s plans for an overseas trip and then complete the sentences below using the correct forms of Present Continuous

Date Plans
Monday, 20th
  • 10.15 am: fly to Heathrow
  • 6.20 pm: rent a car
  • drive to Manchester
  • 10.30 pm: check in at a hotel
Tuesday, 21st
  • 9.00 am: have meetings with managers
Wednesday, 22nd
  • 8.15 am: drive to Liverpool
  • 9.20 am: visit companies
  • 2.00 pm: sign new contracts
Thursday, 23rd
  • 10.00 am: attend a conference
  • 1.30 pm: give a presentation there
Friday, 24th
  • free time in the morning: perfect to play golf with old business partners
  • not to spend a lot of money at the airport Duty free
  • 10.45 pm: fly back to Sydney


Larry’s back home safe and sound. Read his email report to a colleague and complete the sentences using the appropriate verb tense

Урок Homework Курс
  • Warm-up
  • A company visit
  • Exam tip. Listening Part 3
  • Sport and businesses
  • Grammar workshop
  • Mr Gavino's programme
  • Let's speak!
  • JPH Printing
  • Business trip to the UK
  • An email to Beatrice