Business|Adults|Pre-Int|19. Making an appointment

Read the situation

Mr Gavino represents a food service equipment manufacturer called Cibos from Hong Kong. He has arranged to visit his Australian distributor, a company called Interexpress. A programme of business events and entertainment has been arranged for his visit.

Now answer the following questions

1. What kind of arrangements should Mr Gavino make before the trip?

2. Whose job is it to help with arranging a trip?

3. What problems can arise when travelling from the port of departure to the destination point?

Read the exam tips

Exam tip

Listening Part 3

Listening is a skill that requires the constant application of certain principles until they become habitual.

Learn to recognise that the speaker is making an important point by:

pausing;
giving examples;
increasing volume or changing pitch of voice;
using direct statements (this is very important) or signal words (significant, most, very, etc.)

This part tests the candidate’s ability to listen for specific information. Each correct answer in Part 3 receives 1 mark.

On the question paper there is a set of notes or a form with gaps. There are seven gaps to fill in and the answers may be one or two words. On occasion, the key to one of the gaps may be a date.

Choose the correct answer about Listening Part 3

Read how Mr Gavino’s situation proceeded. Then listen to the message and complete Jeannette’s notes

The evening before Mr Gavino’s arrival, Jeannette Smith, PA to Paul Price at Interexpress, receives a message on her voicemail.

Listen to Paul’s three phrases again and complete the sentences to show how he talks about future arrangements

Now complete the grammar rule and answer the questions

1. At least how many people should know about the plan so that we can call it an arrangement?

2. What should people write down as a reminder of a future arrangement or appointment?

3. Which words in a sentence help us to understand that we talk about future arrangements?

Study Mr Gavino’s revised programme

Complete the following sentences about Mr Gavino’s programme which will take place in a few days

Use the correct verb from the box in the Present Continuous.

Read the following situation and role-play it with your teacher

You are on a visit to Poland. Your company is thinking about opening a new office in Krakow. Look at your ‘to do’ list. Phone your boss in the UK (your teacher) to give an update on your progress. Your boss starts conversation by answering your phone call.

Additional information

Listen to a customer phoning a supplier about a delivery and complete the information below

Look through Larry’s plans for an overseas trip and then complete the sentences below using the correct forms of Present Continuous

Larry’s back home safe and sound. Read his email report to a colleague and complete the sentences using the appropriate verb tense