Business|Adults|Pre-Int|20. Amending an appointment

Read the quotation and say whether you can relate to it

to run late — to do things or arrive in places later than planned.

pic1|Business|Pre-Int|L20

«In a small town, you are able to have a lot of appointments in a day. In a megapolis, you can have one, two, maybe three, but you spend all your time on the road, in the car or in the suburbs.»

— Eric-Emmanuel Schmitt, a Franco–Belgian playwright, short stories writer and novelist


Answer the questions

1. Do you live in a small town or a big city?

2. What was the last appointment/meeting you scheduled?

3. How many appointments are you having this week?

4. Have you ever missed an appointment because of heavy traffic? Any other reasons?

5. What should a person do when they are running late for a meeting?

Read the telephone phrases and divide them into groups

I was wondering if you could — used to ask someone politely to help you.

pic3_Accounting and Finance_L1


Answer the questions

1. Do you spend a lot of time arranging meetings on the phone?

2. Which language do you use when doing so – your native or English?

3. Do you try to be polite when speaking on the phone?

4. Are people usually nice to you when talking on the phone?

pic2|Business|Pre-Int|L20

Read the situation. Then listen to a conversation between Carmen and Sanjay and answer the following questions

Carmen Vanegas, a sales representative for a medical supplies company, and one of her clients, Sanjay Gnapoor, are trying to arrange a meeting.

Carmen Sanjay

Carmen: Hello, this is Carmen Vanegas from Medica. I was wondering if we could fix a time to meet next week?
Sanjay: Yes of course. What time would suit you?
Carmen: Well, I was wondering if you could manage Tuesday afternoon?
Sanjay: Sorry, I’m not available at any time on Tuesday as I’ve arranged to be at our other branch all day.
Carmen: How about, er, Wednesday afternoon?
Sanjay: I’m booked up Wednesday afternoon as well, but I could do Wednesday morning, or I’m free all day on Thursday.
Carmen: Could you make Thursday at two o’clock?
Sanjay: That would be fine, yes.
Carmen: OK. So let’s confirm that then, Thursday at two o’clock.


Listen to the conversation again and fill in the missing parts of it

pic3|Business|Pre-Int|L20

Carmen Sanjay

Carmen: Hello, this is Carmen Vanegas from Medica. I was wondering if we could fix a time to meet next week?
Sanjay: Yes of course. What time would suit you?
Carmen: Well, I was wondering if you could manage Tuesday afternoon?
Sanjay: Sorry, I’m not available at any time on Tuesday as I’ve arranged to be at our other branch all day.
Carmen: How about, er, Wednesday afternoon?
Sanjay: I’m booked up Wednesday afternoon as well, but I could do Wednesday morning, or I’m free all day on Thursday.
Carmen: Could you make Thursday at two o’clock?
Sanjay: That would be fine, yes.
Carmen: OK. So let’s confirm that then, Thursday at two o’clock.



Look at the sentences which are similar to the dialogue. Tick options which are also possible to use instead of the underlined word

Read exam tip on Listening Part 1 and answer the questions

Exam tip

Listening Part 1

3-Option multiple choice

This part tests the candidates’ ability to listen for specific information.

For each of 8 questions, candidates hear a short conversation or monologue, typically lasting around 15 to 30 seconds. Each monologue or dialogue is repeated on the recording in order to give candidates a chance to check their answers.

The questions in this part of the paper are 3-option multiple-choice questions. These multiple-choice options may be textual or they may be in the form of pictures, graphs or diagrams.

In the extracts in Part 1, candidates are being tested on their understanding of spoken English used in a range of situations and on their ability to extract factual information.

Alternatively, they may have to identify a trend in a graph, establish the speaker’s reason for phoning, or identify feelings and opinions. In every case it will be necessary for candidates to follow the conversation closely.


Answer the questions about Listening Part 1

Read an extra tip before listening

pic4|Business|Pre-Int|L5

Watch out!

In many conversations, you do not need to understand every word. It is often enough to understand the important information, like the correct date or time, or who is doing what. If the speakers are making a decision about something, you may also need to pick out the thing that they finally decide from a number of different suggestions.


Now listen to these conversations twice. For each question, choose the correct answer

1

Woman Peter

Woman: Peter, could you see if you could change my flight on Thursday? I’ve got an appointment at 11.30, so I really won’t be able to leave until mid afternoon.
Peter: What time do you have to get there?
Woman: Well, I’d like to be there by 6.30 if I could.
Peter: Mm … Shall I see if I can get you onto the 4.20 flight?
Woman: That would be great. Thank you.

2

Man Woman

Man: Miss Casale’s train gets in at ten past two, so could you drive down to the station after lunch and pick her up, please?
Woman: The problem is I’m seeing Simone at two o’clock to discuss the programme. She could get a taxi, couldn’t she? Or she could even walk if you gave her directions.
Man: What, carrying a heavy bag? No. Anyway, Simone isn’t here today.
Woman: Isn’t he?
Man: No, he phoned in sick earlier on.
Woman: Oh, OK. I’ll pick her up then.

3

Man Woman

Man: We have a visitor arriving on the 26th, so could you please arrange a meet and greet at the airport? It’s KLM flight number, um, 459.
Woman: What name is it?
Man: Well, I’m not quite sure how you pronounce it but it’s spelt B-U-L-K-I-E-W-I-C-Z.
Woman: One moment, that’s B-U-L-K-E-I-W-I-C-Z.
Man: Er, no, K-I-E not E-I.
Woman: OK.

4

Man

Man: Per Jonsson, the chief executive of Misson Credit, the merchant bank, has announced his retirement. His place will be taken up by Yolanda Haisman, currently chief financial officer.

5

Jack Ellen Martin

Jack: Hello. Welcome to London! I am Jack Lawson, managing director, and this is my personal assistant Ellen.
Ellen: Hello.
Martin: Pleased to meet you, Martin James.
Jack: Did you have a good flight from Switzerland?
Martin: Yes, fine, thank you. But… Actually I flew in from Pisa.
Jack: Ah.
Martin: We have an office there as well as in Geneva.
Jack: You must be very busy this week!
Martin: Yes, I’m taking the overnight flight to Tokyo for a conference. And then I’m going on to Hong Kong for a few days.

6

Man Woman

Man: Good morning, Sunny Bay Holiday Homes. How can I help you?
Woman: Yes, hello. I am interested in renting a holiday home for two weeks in September.
Man: That should be fine. Could you tell me exactly what you’re looking for?
Woman: We’d like a four-bedroom house within a walking distance of the beach. Oh, and a sea view would be nice.
Man: Okay… We do have a house available just five minutes from the beach. But unfortunately it only has two doubles and a twin…
Woman: Actually, that would be fine — my brothers won’t mind sharing the twin room.

7

Man Angela

Man: Angela, do you think you could do a bit of overtime this week?
Angela: When?
Man: Well, Sally is off this week… And Marcus just phoned to say he’s not well… So he’s not going to be in either. I know you don’t usually work on Thursday afternoons… But we’re going to be very short-staffed, so… I wondered if…
Angela: Well, I suppose I could… But if I’m coming on Thursday could I have next Friday afternoon off? Instead of the extra money?
Man: Yes, I think we can probably arrange that. Thanks, Angela.

8

Man Woman

Woman: Have you seen this?
Man: No. What?
Woman: Michael Foster that guy you used to work with… He’s been arrested! He was caught stealing from the company he was working for.
Man: You’re joking!
Woman: No, I’m not. Read it yourself!
Man: Wow! It’s him! Amazing! He was lazy and he never used to do much work but I can’t believe he would be dishonest!
Woman: Oh! I can. It doesn’t surprise me at all! He just wanted to have a good time, you know, expensive restaurants, and cars, and things like that…
Man: Hmm…
Woman: And he couldn’t do that on the salary he was getting.


Teacher’s role

Your phone is beeping because you have an incoming call from your customer who you agreed to meet on Thursday at 2 o’clock. Answer the ring and start conversation asking for a reason of a phone call.

This is an extract from your diary:

Monday AM checking quarterly reports
PM annual doctor’s check-up
Tuesday AM dinner with a business partner
PM meeting a customer (your student)
Wednesday AM
PM visiting a production plant

Arrange a new time for the meeting when you are both free.


pic4|Business|Pre-Int|L20

Read the following situation and role-play it with your teacher

You are a client of your teacher’s company. You realise that you cannot make a meeting at 2 o’clock on Thursday as you previously agreed on.

You telephone your teacher to arrange a meeting for the following week. Here is an extract from your diary for next week. Arrange a new time for the meeting when you are both free.

Monday AM
PM management meeting
Tuesday AM
PM interview candidates for new post
Wednesday AM
PM

Useful vocabulary

Common telephone phrases: arranging meetings

How to initiate conversation

  • Can I speak to (name)?
  • How can I help you?
  • How may I be of help?

How to introduce yourself

  • This is (name).
  • (Name) speaking.

How to arrange meeting times

  • When would you like to …?
  • I was wondering if you could …?
  • I’d like to fix a time to meet.
  • I’d like to arrange time to meet.
  • I’d like to organise a time to meet.
  • Could you make it at 4.00?
  • Could you manage it at 4.00?
  • Could you do it at 4.00?
  • Would it suit you?
  • Would it be suitable for you?
  • Would it be convenient for you?

How to say this time is inappropriate for you

  • Sorry, I’m not available then.
  • Sorry, I’m not free then.
  • Sorry, I’m booked up then.
  • I’m afraid, I can’t make it then.
  • What about …?

How to say this time is suitable for you

  • Great, I’m available then.
  • Perfect, I’m free then.
  • Awesome, that works for me.
  • That sounds convenient.

How to finish the conversation and be sure you got it right

  • So let’s confirm that, Thursday at two o’clock?
  • Just to make sure, we are doing Thursday at two o’clock?
  • Pardon me, did you say Thursday at two o’clock?
  • Perfect, see you on Thursday at two o’clock.
  • Awesome, that works for me.
  • Alright, see you then.

Tick the correct collocations used with the verbs make or do

pic1|Business|Pre-Int|L9


Now complete the following text, using make or do in the correct tense and form

Read the dialogue and complete it with the missing words and phrases

pic7_Adults|Grammar|Int|L13

Listen to the conversation between a secretary and a supplier. Then fill in the missing information

Secretary Ms Anderson

Secretary: Hello, Diamonds and Gems, this is Christopher speaking. How may I be of help to you today?
Ms Anderson: Yes, this is Ms Janet Anderson calling. May I speak to Mr. Harvey, please?
Secretary: I’m afraid Mr. Harvey is out of the office at the moment. Would you like me to take a message?
Ms Anderson: Uhm… actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Harvey mentioned. Did he leave any information with you?
Secretary: As a matter of fact, he did. He said that a representative from your company might be calling. He also instructed me to ask you a couple of questions.
Ms Anderson: Great, I’d love to see this problem resolved as quickly as possible.
Secretary: Where do I start? Well, we still haven’t received the shipment of earrings that was supposed to arrive last Tuesday.
Ms Anderson: Yes, I’m terribly sorry about that. In the meantime, I’ve spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning.
Secretary: Excellent, I’m sure Mr. Harvey will be pleased to hear that.
Ms Anderson: Yes, the shipment was delayed from France. We weren’t able to send along your shipment until this morning.
Secretary: I see. Mr. Harvey also wanted to schedule a meeting with you later this week.
Ms Anderson: Certainly, what is he doing on Thursday afternoon?
Secretary: I’m afraid he’s meeting with some clients out of town. How about Thursday morning?
Ms Anderson: Unfortunately, I’m booked up to see someone else on Thursday morning. Is he doing anything on Friday morning?
Secretary: No, it looks like he’s free then.
Ms Anderson: Great, should I come by at 9?
Secretary: Well, he usually holds a staff meeting at nine. It only lasts a half an hour or so. How about 10?
Ms Anderson: Yes, 10 would be great.
Secretary: So let’s confirm that. Ms Anderson at 10, Friday morning… Is there anything else I can help you with?
Ms Anderson: No, I think that’s everything. Thank you for your help… I really appreciate that. Goodbye.
Secretary: Have a good one. Goodbye.


Look at the situation and prepare your 2-minute speech on the topic «Amending an appointment»


You are running late for a meeting because on your way to the office one of the tires unexpectedly went flat. You decide to give a call to the secretary and explain the situation. For some reason you got straight to the voicemail. As it is almost closing time, you would like to change an appointment.

  1. What is your name and the name of the company on behalf of which you are calling?
  2. Whom would you like to leave a message for?
  3. What is the reason you are calling about?
  4. At what time was your appointment supposed to take place?
  5. What happened that you are unable to attend a meeting?
  6. What message would you like a secretary to deliver?
  7. Would you like to reschedule or cancel the meeting?
  8. What is the phone number you are best to be contacted at?
  9. Is it your personal or work phone number?
  10. Is there any time that you would not like to receive phone calls at all?

Allow your browser the access to the microphone, press the button «Record» and record the speech you have prepared

Урок Homework Курс
  • Warm-up
  • Telephone phrases
  • Medical supplies company
  • Medical company: details
  • BEC Listening Part 1
  • Listening Marathon
  • Let's speak!
  • A busy day of a businessman
  • Pure solutions
  • Diamonds and Gems Co
  • Speak out your mind