Business|Adults|Upper-Intermediate|15. Revision 2
Choose the correct option
Correct the mistakes in the sentences below
Complete each sentence with a word from the box
Fill in the gap with one word. Mind the form of words
You will hear five different people talking about trips they have recently been on. Choose the purpose of each trip. There are three options you don’t need
Listen to the audio again. Choose the extract where the speaker mentions the problem
[h 5 p id=»9470″]
Read the text and mark the sentences True or False
What do we mean by relationship-building?
When we talk about the competency of relationship-building in the world of business, we are referring to building strong relationships with partners and clients — about using interpersonal skills to network in an effective way.
What does a competent relationship-builder do?
Somebody who is competent at relationship-building focuses on understanding the needs of the client and getting the best possible results. This competency promotes an ethic of client service, and so an understanding and anticipation of a client’s changing needs is essential. Stress and conflict are other issues that a competent relationship-builder will manage — keeping composed and acting as mediator when conflicts arise.
How can I start to develop the competency of relationship-building?
First, identify the business plan goals of your department and decide what your role is going to be in helping to achieve those goals. You will need to study the business plan and learn as much as possible about your clients’ activities, interests and needs. This information might be available in their own annual reports or in client surveys conducted by your company. Talking to your clients about how you can best meet their needs is also a sensible first step to take.
Seven steps to becoming an effective relationship-builder:
1. Draw up a plan of what you need to do in order to give your clients what they want. Discuss your ideas with your line manager and then do what is necessary to implement the plan.
2. When the plan has been set in motion, schedule regular meetings with your line manager to review the progress that you are making and make any necessary adjustments.
3. When you are working as part of a team or group within a department or a company it is important to assess your contribution to the group’s work. Think about how your efforts help or hinder progress.
4. Make a weekly analysis of your commitments. Set yourself a goal for each week so that you follow them through. Make an effort to do what you say you are going to do — and also, to do it by the time that you say it will be done. If you get into the habit of doing this, it will become like second nature.
5. Build up a file of contacts and classify them in a way that is meaningful for your particular work context. Then you will know exactly who to call with any queries or when you need information.
6. Don’t just wait for feedback to come to you, request it from a variety of sources — from your line manager but also from colleagues, clients and people who you supervise. Listen to what they have to say and act accordingly.
7. Build informal relationships with the people who are working around you. Make a point of greeting people who you normally don’t speak to. Ask them about their interests and make it a goal to practise small talk with them. Listen to what they say and remember so that you can ask about a particular interest the next time you meet.
Fill in the gaps with the words from the text. Change the form where necessary
Read the task
Your company has employed an outside consultant to organise an exhibition of your products, to be held next month. His work is unsatisfactory, and your boss has now decided that you should take over full responsibility instead. Your boss has asked you to write to the consultant to explain why he has been replaced.
Write the letter to the consultant:
- Give two reasons why he has been replaced.
- Tell him he will be paid for this work.
- Ask him to brief you on the current situation.
Write your letter. Use some of the words and phrases from the list
- Read the topic and the questions carefully.
- Plan what you are going to write about.
- Write the text according to your plan.
- Check your writing before sending it for evaluation.
- Please use 🔗Grammarly to avoid spelling and some grammar mistakes.
Read the task and prepare your 2-minute speech on the topic «Cultural awareness»
Cover the following questions:
- Do you go on business trips? Where?
- What advice do you have for somebody travelling for business?
- Do you think English is the global business language? If so, what does that mean in your country?
- How would you start a conversation with someone in English at a conference? Is it any different in your native language?
- What are some cultural differences between your country and foreign countries your company does business with?
Allow your browser the access to the microphone, press the button «Record» and record the speech you have prepared
If you open the lesson plan you will be able to assign separate pages as homework or all the homework pages at once.
- Grammar challenge
- Vocabulary chase
- Listening practice
- Reading comprehension
- Can you write?
- Speak out your mind
- 1. Business|Adults|Upper-Intermediate|1. Brand management
- 2. Business|Adults|Upper-Intermediate|2. Building luxury brands
- 3. Business|Adults|Upper-Intermediate|3. Case study 1: Hudson Inc.
- 4. Business|Adults|Upper-Intermediate|4. What business travellers want
- 5. Business|Adults|Upper-Intermediate|5. Case study 2: Solving problems
- 6. Business|Adults|Upper-Intermediate|6. Helping companies to change
- 7. Business|Adults|Upper-Intermediate|7. Case study 3: Acquisition
- 8. Business|Adults|Upper-Intermediate|8. Revision 1: Polite "No"
- 9. Business|Adults|Upper-Intermediate|9. Company structure
- 10. Business|Adults|Upper-Intermediate|10. Case study 4: Relocation
- 11. Business|Adults|Upper-Intermediate|11. Cultural differences
- 12. Business|Adults|Upper-Intermediate|12. Case study 5
- 13. Business|Adults|Upper-Intermediate|13. Employing the right people
- 14. Business|Adults|Upper-Intermediate|14. Case study 6: Fast fitness
- 15. Business|Adults|Upper-Intermediate|15. Revision 2
- 16. Business|Adults|Upper-Intermediate|16. Free trade
- 17. Business|Adults|Upper-Intermediate|17. Training for Negotiating
- 18. Business|Adults|Upper-Intermediate|18. Right or Wrong?
- 19. Business|Adults|Upper-Intermediate|19. Ethics and Companies
- 20. Business|Adults|Upper-Intermediate|20. Revision 3