Business|Adults|Upper-Intermediate|15. Revision 2

Choose the correct option

pic3|Business|Pre-Int|L16


Correct the mistakes in the sentences below

Complete each sentence with a word from the box

pic10|Business|Pre-Int|L6


Fill in the gap with one word. Mind the form of words

You will hear five different people talking about trips they have recently been on. Choose the purpose of each trip. There are three options you don’t need

pic1_Business|Upper-Int|L15_Revision 2

M F

M: Of course, I was looking forward to it. I mean, it meant seeing the results of quite a lengthy process to find the right person, which I myself had invested quite a lot of time in. It’s a demanding post, with a lot of responsibility. I think the potential we thought we’d spotted is being realised, and that she’s going to deliver the sort of new initiatives we hoped for. She’s already got the team adapting to her approach. But I did feel a bit stupid in the meeting, sitting there without the right figures. I just can’t believe I didn’t pick up the chart. I could still see it, sitting on my desk.
F: Well, the whole thing was a serious challenge, and if I’m honest, I didn’t really feel up to it in the first place. It wasn’t a good time to be going away from the office, and I certainly didn’t feel happy, being asked to present pretty different ideas at this stage of the game. I completely understand that the last thing they wanted was to have someone dropping in from above, as it were, and saying, «Oh well, we’ve decided to change the rules», et cetera. They’d been applying the system as it was in good faith. And then, I was just so tired. What with the wedding celebration going on in the hotel, I definitely didn’t get enough rest and that left me disorientated, and so I underperformed.
M: I wasn’t happy to be going out there when there was so much that had to be dealt with, just left there on my desk. My secretary’s extremely good, but she can’t do the impossible, obviously. But it was clearly crucial to get some kind of idea of what it looked like, whether we were on to the right kind of thing. Getting the right location and space is vital. I’m more or less convinced that this is right for what we want. It will attract customers. The trouble is, I had out-of-date architect’s plans with me, so I kept getting confused about the dimensions. But the hotel staff were really helpful when we were trying to get the up-to-date stuff faxed through.
F: It’s the first time I’ve been over there since we decided to go ahead with the expansion, and I must say I was impressed with the number of really good candidates there were. It really is a good region, in terms of being able to attract and recruit the right people, and I’m confident we chose the right people. I wish the same thing was true for the other branches. What I just can’t believe is that I managed to set such a bad example by arriving a whole hour after we should have started. I felt like a real fool, going on about heavy traffic, when I’d never accept that kind of excuse myself!
M: They said it was all different, and they certainly weren’t wrong! I could hardly believe some of it! It’s definitely eye-opening to see what policy can mean in reality. But the way they’re applying it, I mean the actual techniques, really is impressive. I didn’t say anything, of course, just took my notes, and I will be drawing up my report as soon as I can. I’ll definitely be recommending that some of their ways of going about things get applied in the other branches. It was confusing at the same time, I have to admit. They were showing me all these graphs, different models of analysis, and I couldn’t really follow that way of presenting the data. And then that guy’s accent! Great hotel, though.



Listen to the audio again. Choose the extract where the speaker mentions the problem

[h 5 p id=»9470″]

M F

M: Of course, I was looking forward to it. I mean, it meant seeing the results of quite a lengthy process to find the right person, which I myself had invested quite a lot of time in. It’s a demanding post, with a lot of responsibility. I think the potential we thought we’d spotted is being realised, and that she’s going to deliver the sort of new initiatives we hoped for. She’s already got the team adapting to her approach. But I did feel a bit stupid in the meeting, sitting there without the right figures. I just can’t believe I didn’t pick up the chart. I could still see it, sitting on my desk.
F: Well, the whole thing was a serious challenge, and if I’m honest, I didn’t really feel up to it in the first place. It wasn’t a good time to be going away from the office, and I certainly didn’t feel happy, being asked to present pretty different ideas at this stage of the game. I completely understand that the last thing they wanted was to have someone dropping in from above, as it were, and saying, «Oh well, we’ve decided to change the rules», et cetera. They’d been applying the system as it was in good faith. And then, I was just so tired. What with the wedding celebration going on in the hotel, I definitely didn’t get enough rest and that left me disorientated, and so I underperformed.
M: I wasn’t happy to be going out there when there was so much that had to be dealt with, just left there on my desk. My secretary’s extremely good, but she can’t do the impossible, obviously. But it was clearly crucial to get some kind of idea of what it looked like, whether we were on to the right kind of thing. Getting the right location and space is vital. I’m more or less convinced that this is right for what we want. It will attract customers. The trouble is, I had out-of-date architect’s plans with me, so I kept getting confused about the dimensions. But the hotel staff were really helpful when we were trying to get the up-to-date stuff faxed through.
F: It’s the first time I’ve been over there since we decided to go ahead with the expansion, and I must say I was impressed with the number of really good candidates there were. It really is a good region, in terms of being able to attract and recruit the right people, and I’m confident we chose the right people. I wish the same thing was true for the other branches. What I just can’t believe is that I managed to set such a bad example by arriving a whole hour after we should have started. I felt like a real fool, going on about heavy traffic, when I’d never accept that kind of excuse myself!
M: They said it was all different, and they certainly weren’t wrong! I could hardly believe some of it! It’s definitely eye-opening to see what policy can mean in reality. But the way they’re applying it, I mean the actual techniques, really is impressive. I didn’t say anything, of course, just took my notes, and I will be drawing up my report as soon as I can. I’ll definitely be recommending that some of their ways of going about things get applied in the other branches. It was confusing at the same time, I have to admit. They were showing me all these graphs, different models of analysis, and I couldn’t really follow that way of presenting the data. And then that guy’s accent! Great hotel, though.


Read the text and mark the sentences True or False

pic7|Business|Pre-Int|L5

Building Relationships

What do we mean by relationship-building?

When we talk about the competency of relationship-building in the world of business, we are referring to building strong relationships with partners and clients — about using interpersonal skills to network in an effective way.

What does a competent relationship-builder do?

Somebody who is competent at relationship-building focuses on understanding the needs of the client and getting the best possible results. This competency promotes an ethic of client service, and so an understanding and anticipation of a client’s changing needs is essential. Stress and conflict are other issues that a competent relationship-builder will manage — keeping composed and acting as mediator when conflicts arise.

How can I start to develop the competency of relationship-building?

First, identify the business plan goals of your department and decide what your role is going to be in helping to achieve those goals. You will need to study the business plan and learn as much as possible about your clients’ activities, interests and needs. This information might be available in their own annual reports or in client surveys conducted by your company. Talking to your clients about how you can best meet their needs is also a sensible first step to take.

Seven steps to becoming an effective relationship-builder:

1. Draw up a plan of what you need to do in order to give your clients what they want. Discuss your ideas with your line manager and then do what is necessary to implement the plan.

2. When the plan has been set in motion, schedule regular meetings with your line manager to review the progress that you are making and make any necessary adjustments.

3. When you are working as part of a team or group within a department or a company it is important to assess your contribution to the group’s work. Think about how your efforts help or hinder progress.

4. Make a weekly analysis of your commitments. Set yourself a goal for each week so that you follow them through. Make an effort to do what you say you are going to do — and also, to do it by the time that you say it will be done. If you get into the habit of doing this, it will become like second nature.

5. Build up a file of contacts and classify them in a way that is meaningful for your particular work context. Then you will know exactly who to call with any queries or when you need information.

6. Don’t just wait for feedback to come to you, request it from a variety of sources — from your line manager but also from colleagues, clients and people who you supervise. Listen to what they have to say and act accordingly.

7. Build informal relationships with the people who are working around you. Make a point of greeting people who you normally don’t speak to. Ask them about their interests and make it a goal to practise small talk with them. Listen to what they say and remember so that you can ask about a particular interest the next time you meet.



Fill in the gaps with the words from the text. Change the form where necessary

Read the task

pic2_Business|Upper-Int|L15_Revision 2

Your company has employed an outside consultant to organise an exhibition of your products, to be held next month. His work is unsatisfactory, and your boss has now decided that you should take over full responsibility instead. Your boss has asked you to write to the consultant to explain why he has been replaced.

Write the letter to the consultant:

  • Give two reasons why he has been replaced.
  • Tell him he will be paid for this work.
  • Ask him to brief you on the current situation.

Write your letter. Use some of the words and phrases from the list

Greetings

  • Dear Mr Brown
  • Dear Ms White
  • Dear Sir
  • Dear Madam

Starting

  • I am writing

— to inform you that …

— to confirm …

— to request …

— to enquire about …

  • I am contacting you for the following reason …

Making a request

  • We would appreciate it if you would …
  • I would be grateful if you could …
  • Could you please send me … ?
  • Could you possibly tell us … ?
  • Could you possibly let us have … ?
  • In addition, I would like to receive …
  • It would be helpful if you could send me …

Giving bad news

  • We regret to inform you that …
  • I’m afraid it would not be possible to …
  • Unfortunately, we are unable to …
  • After careful consideration, we have decided (not) to …

Giving good news

  • We are pleased to announce that …
  • I am delighted to inform you that …
  • You will be pleased to learn that …

Closing your letter

  • Yours sincerely
  • Yours faithfully


Instructions

  • Read the topic and the questions carefully.
  • Plan what you are going to write about.
  • Write the text according to your plan.
  • Check your writing before sending it for evaluation.
  • Please use 🔗Grammarly to avoid spelling and some grammar mistakes.

Read the task and prepare your 2-minute speech on the topic «Cultural awareness»

pic9|Business|Pre-Int|L5

Cover the following questions:

  • Do you go on business trips? Where?
  • What advice do you have for somebody travelling for business?
  • Do you think English is the global business language? If so, what does that mean in your country?
  • How would you start a conversation with someone in English at a conference? Is it any different in your native language?
  • What are some cultural differences between your country and foreign countries your company does business with?

Allow your browser the access to the microphone, press the button «Record» and record the speech you have prepared

If you open the lesson plan you will be able to assign separate pages as homework or all the homework pages at once.