Intro|Pre-Int|Informal communication at work

Read the joke and decide what is made fun of

pic1_Intro|Pre-Int|Informal communication

Three co-workers are at lunch when they decide to confess their shortcomings.

«I drink too much,» says the first. «In fact, I keep a bottle in my desk drawer at all times.»

«I lust after all the women in our office,» admits the second guy.

The first two turn to the third. «What about you?»

«Me? I can’t stop gossiping.»

Answer the questions

Decide whether the following communication situations are formal or informal


Read about the advantages of informal communication and choose the best title for each paragraph

1. Increased efficiency 2. Feedback 3. Development of personal relation 4. Spontaneous attitude 5. Supplement to other channels
6. Better working environment 7. Prompt solution 8. Quick transmission 9. Organisational solidarity 10. Completeness of formal communication

Familiarise yourself with the concept of grapevine communication and choose the appropriate word in each case

pic2_Intro|Pre-Int|Informal communication

Listen to a telephone conversation between Bernard Klebermann and Koichi Sato and tick off the problems that the speakers have while communicating

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Koichi Sato Bernard Klebermann

Koichi Sato: Yamashita Electronics, Koichi Sato speaking.
Bernard Klebermann: Hello, Koichi, this is Bernard Klebermann. How are you?
Koichi Sato: Very well, thank you. How can I help?
Bernard Klebermann: We need some more sales literature. We’re planning a big advertising campaign for your new laser printer, the HG903 model. And there’s a lot of demand for your other products too, by the way.
Koichi Sato: Good.
Bernard Klebermann: Could you send some more brochures — 5,000 would be good — plus some updated price lists, the same amount? Also we need point-of-sales literature, especially posters — at least 200 — and, um, yes, some of those pens and pencils with the company logo on, also 50 or so of the bags that we give out at exhibitions.
Koichi Sato: OK, I don’t know if I can remember all that … can you …
Bernard Klebermann: Good. Another thing, you might like to know, we’ve managed to get a big new customer, Seelmayer.
Koichi Sato: Seel… I don’t think I know the company …
Bernard Klebermann: We’re very excited about it. They’re a big restaurant chain. They’ve placed an order for 518 of the new lasers. Please tell your boss, Hideo. He’ll be very pleased, I’m sure.
Koichi Sato: An order for 580 laser printers? Great! I’ll let my boss know. He’ll probably want to write to this company … er … Seelmayer …
Bernard Klebermann: Yes, please tell him write to them. That’d be good PR. They’re expanding very fast in Europe and they’ll probably order some computers from us as well. They’re planning a big roll-out here in the next two years. Tell him that.
Koichi Sato: Um, yes, a big, um roll-out, you say, um, interesting. I’ll tell him immediately. I’ll need some details about the company, an address and the right person to contact and …
Bernard Klebermann: Sorry, Koichi, I can’t hear you, it’s an awful line. Anyway, nice talking to you. Speak to you soon.


to update − to make something more modern or suitable for use now by adding new information or changing its design

a point of sales − a place such as a store where something is sold

to give out − to give something to several people

a roll-out − an occasion when a new product or service is gradually made available to more people after it has first been tested in a particular area


Choose the best alternative answer clicking on two inappropriate ones

Listen to the same speakers having a similar conversation. Put the sentences in the order the men perform these actions

pic3_Intro|Pre-Int|Informal communication

Koichi Sato Bernard Klebermann

Koichi Sato: Yamashita Electronics, Koichi Sato speaking.
Bernard Klebermann: Hello, Koichi, this is Bernard Klebermann. How are you?
Koichi Sato: Very well, thank you. How can I help?
Bernard Klebermann: We need some more sales literature. We’re planning a big advertising campaign for your new laser printer, the HG903 model. And there’s a lot of demand for your other products too, by the way. Дальше идет несоответсвие по тексту
Koichi Sato: Good.
Bernard Klebermann: Could you send some more brochures — 5,000 would be good — plus some updated price lists, the same amount? Also we need point-of-sales literature, especially posters — at least 200 — and, um, yes, some of those pens and pencils with the company logo on, also 50 or so of the bags that we give out at exhibitions.
Koichi Sato: OK, I don’t know if I can remember all that … can you …
Bernard Klebermann: Good. Another thing, you might like to know, we’ve managed to get a big new customer, Seelmayer.
Koichi Sato: Seel… I don’t think I know the company …
Bernard Klebermann: We’re very excited about it. They’re a big restaurant chain. They’ve placed an order for 518 of the new lasers. Please tell your boss, Hideo. He’ll be very pleased, I’m sure.
Koichi Sato: An order for 580 laser printers? Great! I’ll let my boss know. He’ll probably want to write to this company … er … Seelmayer …
Bernard Klebermann: Yes, please tell him write to them. That’d be good PR. They’re expanding very fast in Europe and they’ll probably order some computers from us as well. They’re planning a big roll-out here in the next two years. Tell him that.
Koichi Sato: Um, yes, a big, um roll-out, you say, um, interesting. I’ll tell him immediately. I’ll need some details about the company, an address and the right person to contact and …
Bernard Klebermann: Sorry, Koichi, I can’t hear you, it’s an awful line. Anyway, nice talking to you. Speak to you soon.



Listen to the conversation again and complete these extracts with words or expressions from it

to honour − to honour a promise or agreement is to do what you said you would

to give credits to − to believe that someone is good at something or has a particular good quality

bias − inclination or prejudice for or against one person or group, especially in a way considered to be unfair

to confide − to tell something secret or personal to someone who you trust not to tell anyone else

vengeful − desiring revenge

Read the joke and answer the questions

pic4_Intro|Pre-Int|Informal communication

When someone asks if they can fax me something.

Fax?

Why don’t you just send it over on a dinosaur?

1. What is funny about this joke?

2. Did you use to use fax? Do you use it now?

3. Why is it out-of-date?

Read about any five of the applications for internal company communication and write down the key feature that characterises each of them

Slack

Slack

Our team switched from Hipchat to Slack in less than a day, and everyone loves it. It’s really easy to learn, the integrations are fantastic, links and file uploads show up inline and all the conversations are searchable for later. Also, the ability to create a Google Hangout from inside a chat room is one of the coolest and most useful features I’ve ever seen. – Mattan Griffel, One Month Related Article: 11 User-Friendly Platforms That Are Best for Training
Campfire

Campfire

We use Campfire and it’s awesome. It’s great to have password-protected group chats, and since it’s network agnostic, our team members can use it no matter what other chat network they’re on. It’s also got a great suite of add-ons and extras, many of which are free, so we can really customize what we get out of it for customer service, development and design. – Dave Nevogt, Hubstaff.com
Basecamp

Basecamp

At Ajax Union, we use Basecamp both for internal team communication and for bridging the gap between staff members and our clientele. Basecamp makes it easy for people in different positions at the company, especially those who wear many hats, to easily share files and stay in the loop on projects and client information. It’s easy to use and a go-to for getting team communication up and running. – Joe Apfelbaum, Ajax Union
Wrike

Wrike

We use Skype and chats within Google Docs to communicate. However, we find that it’s very important to tie discussions to particular tasks and projects. We use Wrike as our task and project management tool. With the ability to easily «@» message a team member through tasks and the activity stream, Wrike lets us message each other while bringing context to the conversation. – Miles Jennings, Recruiter.com
Kato.im

Kato

We’re huge fans of Kato.im for internal communications. It has seamless integration with GitHub and other services that allow us to provide context and data behind the conversations we’re having. We use it religiously in our office. – Brewster Stanislaw, Inside Social
Bitrix24

Bitrix24

I have tried many different apps for internal team communication and Bitrix24 is the best by far. Bitrix24 has group chat and video, document management, its own cloud, a calendar for planning, email, a CRM system, human resource capabilities and much, much more. There isn’t anything that I wish Bitrix24 could do but doesn’t. The best part is that you can pick and choose which parts you use. – Robert De Los Santos, Sky High Party Rentals

Choose the right answer to each question

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Choose one of the situations and find a solution

You have been meeting with colleagues to find a way to complete an important project at your company. After several meetings over lunch, you and the members of your team reach a consensus during the third meeting and find a solution acceptable to everyone. Later that day, you overhear one of the team members taking credit for the solution. What do you do?

take credit for − to allow people to believe that one did something that deserves praise or special attention. The implication is that the honour is not deserved.

You work for Global Village, an import/export company specialising in products made from sustainable materials. On the phone and in person, you often deal with people who do not speak English as their first language. Comment on the following topics:

  • What special challenges do nonnative speakers have in a business environment?
  • What special challenges do members of an organisation have when dealing with nonnative speakers?
  • How can you improve communication?
  • What guidelines can you follow to improve intercultural communication?

Review the conversation between two colleagues at an accounting firm — Jen and Adam. Analyze the conversation, noting its weaknesses.

to eavesdrop — to listen to someone’s private conversation without them knowing

J=Jen A=Adam

J: The place was fabulous. We can’t wait to go there again!

A: Jen, excuse me. I’m trying to get some work done over here.

J: Excuse me?

A: I’m glad you had a fun weekend, but it’s tax season, and I need to concentrate.

J: What, were you eavesdropping on my conversation?

A: Do you know how loud your voice is?

J: Do you know how rude you are?

A: Fine, I won’t say a thing. I’ll request some soundproof earphones from our manager.

J: You do that. I’ll request a transfer to a different part of the department.

Complete the extract below from a talk by a communication expert with the verbs below

pic6_Business|Upper-Int|L16

  • I can’t stop gossiping
  • Talk around a water cooler
  • You heard it on the grapevine
  • I can’t hear you
  • Slow down
  • Chat software
  • Take care of things
  • Effective communicators

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