Intro|Pre-Int|Informal communication at work
Read the joke and decide what is made fun of
Three co-workers are at lunch when they decide to confess their shortcomings.
«I drink too much,» says the first. «In fact, I keep a bottle in my desk drawer at all times.»
«I lust after all the women in our office,» admits the second guy.
The first two turn to the third. «What about you?»
«Me? I can’t stop gossiping.»
Answer the questions
Decide whether the following communication situations are formal or informal
Read about the advantages of informal communication and choose the best title for each paragraph
|1. Increased efficiency||2. Feedback||3. Development of personal relation||4. Spontaneous attitude||5. Supplement to other channels|
|6. Better working environment||7. Prompt solution||8. Quick transmission||9. Organisational solidarity||10. Completeness of formal communication|
Familiarise yourself with the concept of grapevine communication and choose the appropriate word in each case
Listen to a telephone conversation between Bernard Klebermann and Koichi Sato and tick off the problems that the speakers have while communicating
to update − to make something more modern or suitable for use now by adding new information or changing its design
a point of sales − a place such as a store where something is sold
to give out − to give something to several people
a roll-out − an occasion when a new product or service is gradually made available to more people after it has first been tested in a particular area
Choose the best alternative answer clicking on two inappropriate ones
Listen to the same speakers having a similar conversation. Put the sentences in the order the men perform these actions
Listen to the conversation again and complete these extracts with words or expressions from it
Read the joke and answer the questions
When someone asks if they can fax me something.
Why don’t you just send it over on a dinosaur?
1. What is funny about this joke?
2. Did you use to use fax? Do you use it now?
3. Why is it out-of-date?
Read about any five of the applications for internal company communication and write down the key feature that characterises each of them
||Our team switched from Hipchat to Slack in less than a day, and everyone loves it. It’s really easy to learn, the integrations are fantastic, links and file uploads show up inline and all the conversations are searchable for later. Also, the ability to create a Google Hangout from inside a chat room is one of the coolest and most useful features I’ve ever seen. – Mattan Griffel, One Month Related Article: 11 User-Friendly Platforms That Are Best for Training|
||We use Campfire and it’s awesome. It’s great to have password-protected group chats, and since it’s network agnostic, our team members can use it no matter what other chat network they’re on. It’s also got a great suite of add-ons and extras, many of which are free, so we can really customize what we get out of it for customer service, development and design. – Dave Nevogt, Hubstaff.com|
||At Ajax Union, we use Basecamp both for internal team communication and for bridging the gap between staff members and our clientele. Basecamp makes it easy for people in different positions at the company, especially those who wear many hats, to easily share files and stay in the loop on projects and client information. It’s easy to use and a go-to for getting team communication up and running. – Joe Apfelbaum, Ajax Union|
||We use Skype and chats within Google Docs to communicate. However, we find that it’s very important to tie discussions to particular tasks and projects. We use Wrike as our task and project management tool. With the ability to easily «@» message a team member through tasks and the activity stream, Wrike lets us message each other while bringing context to the conversation. – Miles Jennings, Recruiter.com|
||We’re huge fans of Kato.im for internal communications. It has seamless integration with GitHub and other services that allow us to provide context and data behind the conversations we’re having. We use it religiously in our office. – Brewster Stanislaw, Inside Social|
||I have tried many different apps for internal team communication and Bitrix24 is the best by far. Bitrix24 has group chat and video, document management, its own cloud, a calendar for planning, email, a CRM system, human resource capabilities and much, much more. There isn’t anything that I wish Bitrix24 could do but doesn’t. The best part is that you can pick and choose which parts you use. – Robert De Los Santos, Sky High Party Rentals|
Choose the right answer to each question
Choose one of the situations and find a solution
Complete the extract below from a talk by a communication expert with the verbs below
Урок Homework Курс
- I can’t stop gossiping
- Talk around a water cooler
- You heard it on the grapevine
- I can’t hear you
- Slow down
- Chat software
- Take care of things
- Effective communicators
Урок не принадлежит курсу